Truemed’s cost is included in the purchase price.

If you paid with a regular card (not your HSA/FSA card), you can submit your LMN and purchase receipt to your HSA/FSA administrator for reimbursement. The process varies by administrator, but generally involves logging into the administrator’s portal, navigating to the claims section, and uploading both documents.

If you need any help with the reimbursement process, please contact Truemed directly by emailing support@truemed.com.

After completing the clinical intake form, you'll receive your LMN via your Truemed dashboard at truemed.com. Most LMNs are issued within a few hours, though it can take up to 1-2 business days.

If you haven’t received your LMN:

1. Log into your Truemed dashboard to check the status.
2. Check your spam or junk folder for emails from Truemed.
3. Make sure you completed the full clinical intake form (it may have timed out or been left incomplete).

If none of this resolves the issue, contact Truemed directly by emailing support@truemed.com.

Some products are only partially eligible. This happens when a product includes features beyond what’s considered medically necessary. Truemed calculates the eligible portion using a comparable item approach, and the customer’s LMN and receipt will show the breakdown.

You'll pay full price and then you can submit the eligible portion for HSA/FSA reimbursement. If you have questions about the specific amounts, contact Truemed directly by emailing  support@truemed.com.

Yes, but subscriptions follow the reimbursement flow. You'll pay for the subscription with a regular card, complete the qualification survey, and then submit your LMN and receipt to your HSA/FSA administrator for reimbursement. The same LMN covers recurring charges for up to 12 months.

Card declines are usually an issue with the card or account, not with Truemed. Common causes include insufficient balance, an inactive or expired card, daily spending limits, or the card issuer not recognizing the merchant.

We recommend trying these steps:

1. Check your HSA/FSA account balance.
2. Confirm your card is activated and not expired.
3. Contact your card issuer to ask about the decline reason.
4. Pay with a regular card instead, then submit for reimbursement using your LMN and receipt.

If the issue persists, contact Truemed directly by sending an email to support@truemed.com.

Not every customer qualifies. Eligibility depends on individual health circumstances and a clinician’s assessment.

Eligibility is determined by an independent clinician based on the health information you provided. For questions about your qualification outcome, please contact support@truemed.com.

Yes. Truemed’s Split Pay feature lets you divide a single order across your HSA/FSA card and a regular credit or debit card. This is useful when your HSA/FSA balance doesn’t cover the full order, or when the order includes a mix of eligible and ineligible items. Split Pay is available for one-time purchases only, not subscriptions.

This is one of the most common issues. There are a few likely causes:

• You may be signed into Shop Pay. You need to log out and check out as a guest.
• The specific product hasn’t been set up in Truemed’s system yet.
• The product isn’t eligible for HSA/FSA coverage.
• You're shopping on a third-party site (Amazon, Best Buy, etc.) instead of direct with us at www.transferpoint.com.

Truemed is only available to customers with an HSA or FSA account. If you don’t have one, you can check with your employer’s HR or benefits department about enrollment options, typically during open enrollment. Truemed cannot help customers open or fund an HSA/FSA account.